Minding Your Bedside Manners

Minding Your Bedside Manners How doctors communication skills affect the refractive practiceHow doctors’ communication skills affect the refractive practice.

Kudos to the National Board of Medical Examiners (NBME), which recently announced that newly minted MDs will have to pass a “clinical skills” exam. For the first time since the 1960s, doctors will be evaluated on their ability to listen to and communicate with patients. The exam, created to evaluate doctors’ interactions with patients, recently completed a successful pilot program at the University of Michigan (Go Blue!) and will now become nationally standardized…

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A Strand of Pearls

A Strand of PearlsProviding excellent customer service requires patience and dedication, but it yields an enduring reward.

Just recently, I was inspired by the story of how a single grain of sand naturally transforms into a beautiful pearl. It’s a fascinating process in which the tiny grain reaches an oyster and becomes an irritant to its bed. Slowly and with great patience, the oyster coats the irritation with a substance called nacre…

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