PREMIUM PRACTICE TODAY: Building a Better Staff

PREMIUM-PRACTICE-TODAY-Building-a-Better-Staff

Employing the best staff has a lot to do with being the best employer.

Whether you are the head honcho and only physician in an up-and-coming cataract and refractive surgery practice or the CEO of an expansive ophthalmic ambulatory surgical center, hiring and keeping the best possible employees and coworkers areas integral to the success of your enterprise as attracting and retaining patients….

 

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A Taste of Merlindia

The gourmet food truck has emerged as a new dining category in many larger American cities, giving urban workers additional lunchtime options and aspiring chefs a new means of delivering their fare besides having to open a restaurant. The trend has even spawned its own reality show, The Great Food Truck Race on The Food Network.

 

We traveled to Merlindia (via Washington, DC) to check out one of the more popular food trucks (as evidenced by the long lines) offered by The Fojol Brothers. In this video segment, you will see how their use of theming – which engages employees and customers – transforms a service offering into a memorable experience. Enjoy!

A Taste of Merlindia | Interview with The Fojol Brothers

A Taste of Merlindia

 

The gourmet food truck has emerged as a new dining category in many larger American cities, giving urban workers additional lunchtime options and aspiring chefs a new means of delivering their fare besides having to open a restaurant. The trend has even spawned its own reality show, THE GREAT FOOD TRUCK RACE on The Food Network.

We traveled to Merlindia (via Washington, DC) to check out one of the more popular food trucks (as evidenced by the long lines) offered by The Fojol Brothers. In this video segment, you will see how their use of theming — which engages employees and customers — transforms a service offering into a memorable experience. Enjoy!

Date: September 2011  – Length | 4:41 minutes


Book Shareef Mahdavi To Speak

PREMIUM PRACTICE TODAY: You’re Hired!

PREMIUM-PRACTICE-TODAY-Youre-Hired

Employees’ engagement, motivation, and retention are key to patients’ satisfaction

Much of my research and writing involves the customer’s experience, and how we can greatly enhance what takes place in the medical environment. Memorable experiences do not happen on their own. It takes a superb team of employees to design, stage, and continuously improve what happens when a customer walks in the door…

 

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